| 1)
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Contact DriveRight Limited Claim Department on 0800 374 448 and then proceed to your preferred qualified repairer. Your policy will respond only after the fault is diagnosed by your repairer and accepted as a claim by DriveRight.
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| 2)
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If the Vehicle can be driven safely without causing further damage take it to the nearest Repairer otherwise have it towed to them.
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| 3)
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Present Your Policy and Service Record to the repairer and have them contact Us prior to repairs commencing.
Dismantling may be necessary to determine if there is a valid claim. You will be reimbursed provided a claim is accepted. Only You can authorise dismantling.
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| 4)
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Provided the servicing has been maintained by You, the loss is not a policy exclusion, and You have complied with the terms and conditions of the Policy, the claim will be accepted and an authorisation number will be provided to your Repairer for agreed cost at completion of the repair.
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| 5)
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All repair invoices must be forwarded to Us. The invoices must detail repairs, labour, parts and outwork (separate invoices required) and must quote authorisation numbers and Policy number on all invoices.
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| 6)
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Any additional labour or parts costs above the initial authorisation by Us will not be accepted without prior approval.
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| 7)
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All detailed invoices must be forwarded to Us within 30 days of the claim being authorised.
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| 8)
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We will pay your Repairer direct, all costs as agreed, less any excess payable by You.
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| 9)
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Payment of all valid claims will be made within 10 working days of Us receiving all completed invoices.
We will not accept liability for costs associated with any repairs carried out without Our prior approval. This policy does not further undertake to in any way guarantee the Repair.
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