Make a claim

Making a claim with DriveRight is quick and easy.

1. For Payment Protection, Commitment Cover and GAP Insurance

For more details on what is required to claim under each policy:

• Commitment Cover
• GAP Insurance
• Payment Protection

To discuss or make a claim call us on 0800 374 448, 8.30am - 5.00pm weekdays.

2. To Make an Extended Warranty claim

In all instances, phone us before authorising the commencement of any repairs to your vehicle - Get our permission first.

It is a condition of this policy that the vehicle is regularly and punctually serviced (See the Extended Warranty Insurance Policy for details).

Before you call us ensure you have on hand your vehicle details & service records.

1. If the vehicle can be driven safely without causing further damage take it to the nearest repairer otherwise have it towed to them. Don't forget First Assistance will be able to assist in arranging for your vehicle to be towed there.
2. Contact DriveRight Limited Claim Department on 0800 374 448 8:30am - 5:00pm weekdays. Your claim will be considered only after the fault is diagnosed by your repairer and accepted as a claim by DriveRight.
3. Present your Policy and Service record to the repairer.
4. Dismantling may be necessary to determine if there is a valid claim. You will be reimbursed provided claim is accepted. You must personally authorise any dismantling because, if there is no valid claim you may have to incur the cost of this service.

If you have any queries or face any difficulties call us on 0800 374 448 we are here to help 8:30am - 5:00pm weekdays

For more details on what is required to make an Extended Warranty Claim:

Extended Warranty Insurance policy document